Privacy Policy

At Sim Arcade, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Effective Date: October 25, 2025

Last Updated: November 15, 2025

Contact Information

Sim Arcade

9187 Training Ground, Education Park

Denver, CO 80201

Phone: +1 (303) 694-5827

Email: info@sim-arcade.com

Information We Collect

Information You Provide Directly

When you interact with our website, you may choose to provide us with certain information:

  • Contact Information: Name, email address, phone number, and organization details when you submit contact forms or inquiries
  • Communication Content: Messages, questions, and feedback you send through our contact forms
  • Professional Information: Job title, organization type, and training needs when requesting information about our services

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

  • Device Information: Browser type, operating system, device identifiers, and screen resolution
  • Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
  • Location Data: General geographic location based on IP address
  • Referral Information: The website or search terms that brought you to our site

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery and Communication

  • Responding to your inquiries and contact requests
  • Providing information about our training simulator services
  • Processing and fulfilling service requests
  • Sending important updates about our services or policies

Website Improvement and Analytics

  • Understanding how visitors use our website
  • Improving website functionality and user experience
  • Identifying technical issues and resolving problems
  • Analyzing trends and measuring the effectiveness of our content

Marketing and Personalization

  • Sending relevant information about our services (with your consent)
  • Personalizing content and recommendations based on your interests
  • Conducting market research to improve our offerings
  • Measuring the effectiveness of our marketing campaigns

Legal and Security

  • Protecting against fraud and unauthorized access
  • Ensuring the security and integrity of our website
  • Complying with legal obligations and regulatory requirements
  • Enforcing our terms and conditions

Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

Consent: When you voluntarily provide information through forms or accept cookies, we rely on your explicit consent to process that data.

Legitimate Interests: We process certain data to pursue our legitimate business interests, such as improving our services and ensuring website security, while respecting your rights and expectations.

Contractual Necessity: Some data processing is necessary to deliver services you request or to take steps before entering into a contract.

Legal Obligations: We may process data to comply with legal requirements, such as tax regulations or law enforcement requests.

How We Share Your Information

We do not sell your personal information. We may share your data in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us with website hosting, analytics, email communications, and other business operations. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Analytics Partners

We use analytics services to understand website usage patterns. These services may collect information about your visits to our site and other websites to help us improve our services.

Legal Requirements

We may disclose your information if required by law, court order, or legal process, or to protect the rights, property, or safety of Sim Arcade, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Contact form submissions are retained for up to 3 years to maintain communication records
  • Analytics data is typically retained for 26 months
  • Cookie preferences are stored until you change them or clear your browser data
  • Data required for legal or regulatory purposes is retained as long as mandated by law

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards

  • Encrypted data transmission using SSL/TLS
  • Secure server infrastructure
  • Regular security updates and patches
  • Firewall protection

Organizational Measures

  • Access controls and authentication
  • Employee training on data protection
  • Regular security assessments
  • Incident response procedures

While we strive to protect your data, no method of transmission over the internet is completely secure. We encourage you to take steps to protect your information as well.

Your Privacy Rights

You have important rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete information.

Right to Erasure

You can request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You can ask us to limit how we use your information.

Right to Data Portability

You can request your data in a structured, commonly used format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly in accordance with applicable data protection laws.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the date at the top of this policy and may provide additional notice through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your data, please contact us:

Email: info@sim-arcade.com

Phone: +1 (303) 694-5827

Mailing Address:

Sim Arcade
9187 Training Ground, Education Park
Denver, CO 80201

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.